General terms & conditions
TERMS AND CONDITIONS
These Terms and Conditions govern your use of the Stache Bike & Adventure and website. By visiting the Stache Bike & Adventure website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Terms of Service
By placing an order via our website (www.eauclairebike.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Stache Bike & Adventure you must be over 18 years of age. Stache Bike & Adventure retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Stache Bike & Adventure or may in some cases be a third party. Where a contract is made with a third party Stache Bike & Adventure is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Stache Bike & Adventure retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.
Pricing and Availability
We try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Amount'.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Fair Purchase Policy
At Stache Bike & Adventure, we buy from our suppliers with an agreement to sell to our private customers. It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us using following tab Contact Us
Online dispute resolution. (more info needed)
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. Stache Bike & Adventure shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Delivery and Returns page for details.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Stache Bike & Adventure cannot be held liable for any damage caused by the fitting of a spare part.
Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Stache Bike & Adventure cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
Stache Bike & Adventure has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just Contact Us with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Stache Bike & Adventure Terms and Conditions shall be governed by and construed in accordance with US laws. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Eau Claire County courts.
Returns, Stache Bike & Adventure,
414 North Farwell Street
Eau Claire, WI 54703
You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.
Reviews and Comments
We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Stache Bike & Adventure website.
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.
This warranty does not affect your statutory rights.
Privacy, Copyright and Disclaimer
We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Stache Bike & Adventure.
We expect you to maintain the confidentiality of your username and password for your Stache Bike & Adventure account.
All content included in this site, text and graphics (including copyright), is owned and controlled by Stache Bike & Adventure. In accessing the Stache Bike & Adventure web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Stache Bike & Adventure pages for any other purpose whatsoever, in any medium, without the prior written permission of Stache Bike & Adventure.
Finalization of Contract
The presentation of products in this online shop does not represent a legally binding offer but a non-binding online catalog. By clicking on the button ‘Buy’ / ‘Order and Pay’, you place a binding order for the products in your shopping basket. We send you a confirmation of receipt of your order by automated e-mail when receiving the order straight after it is placed. With this e-mail, the purchase agreement comes into effect.
Unless otherwise stated, all rights, including copyright, in the content of these Stache Bike & Adventure web pages are owned and controlled for these purposes by Stache Bike & Adventure.
In accessing Stache Bike & Adventure web pages, you agree that you may only download the content for your own individual and non-commercial use.
You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Stache Bike & Adventure pages for any other purpose whatsoever, in any medium, without the prior written permission of Stache Bike & Adventure.
Exceptions and Acknowledgments
Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.
Email When in Stock: Terms and Conditions
When you sign up for the 'Email When in Stock' service, you ask Stache Bike & Adventure to send you an email when your selected item is back in stock. We will try our best, but
We cannot guarantee that you will receive an email notifying you when your chosen product is in stock.
The email is a notification, not a reservation; it’s not a guarantee that the product will still be available when you attempt to purchase. Given that it’s likely a sold out product will be a popular one, we suggest that you act quickly to avoid disappointment