PRIVACY AND POLICY
Stache Bike & Adventure are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our web site includes:
Credit/Debit card details
This information is already stored on our internal systems and our website simply verifies you as a customer of Stache Bike & Adventure. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at [email protected]
Use of personal information
We use the information you provide for the following purposes:
To send updates regarding the status of your inquiry or order
To send newsletters and details of offers and promotions in which we believe you will be interested
To improve the design and content of the www.eauclairebike.com website
To understand the buying behavior of our registered users
To perform other general marketing and promotional activities focused on our products and services
When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiration date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
Your Email Address
Your e-mail address will be used to communicate with you about your order and products purchased.
Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of Stache Bike & Adventure if you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the top of all marketing emails sent by Stache Bike & Adventure, or by managing your subscription status in your account pages on the Stache Bike & Adventure website.
We have designed our site to protect the information we collect online from unauthorized access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorized access to and disclosure of your personal information.
Improving Our Service
Stache Bike & Adventure does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve Stache Bike & Adventure. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.
Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our back-end systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information.
Stache Bike & Adventure may from time to time share your details with third party analytical resources for the purposes of better understanding customer behavior and performance, website performance, improved ad relevance and any other analytical process to give Stache Bike & Adventure a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such Stache Bike & Adventure will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between Stache Bike & Adventure and the third party, and Stache Bike & Adventure will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as Stache Bike & Adventure itself employs. Failure on the part of the third party to meet its contractual obligations will result in Stache Bike & Adventure recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on Stache Bike & Adventure will adhere to the same standards as first party cookies and not collect any personally identifiable information.
Social Media Plug-ins
Social Media Plug-ins for Facebook and Instagram obtain data for tracking purposes.
The above privacy statement may not be applicable in all countries of Stache Bike & Adventure visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services, email us at [email protected] If you have any queries about our Privacy Statement you should contact us by e-mail [email protected]